Refund Policy
Last Updated: 29th January 2026
Pixel Bites specialises in the sale of digital products, including game thumbnails, icons, and related digital graphic assets. Please read this Refund Policy carefully before making a purchase.
By purchasing from Pixel Bites, you agree to the terms set out below.
1. Digital Products – No Refunds
Due to the nature of digital products, all sales are final.
Once a digital product has been delivered, made available for download, or otherwise accessed, we do not offer refunds, returns, or exchanges under any circumstances.
This policy applies regardless of whether:
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The product has been downloaded or not
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The product has been used or not
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You no longer require the product
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You change your mind after purchase
2. Exceptions Required by Law
Refunds will only be provided where required by applicable consumer protection law.
If a digital product is defective, corrupted, or materially different from its description, Pixel Bites may, at its sole discretion:
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Provide a corrected or replacement file, or
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Offer a refund where a replacement is not possible
3. Responsibility of the Customer
Before purchasing, you are responsible for ensuring that:
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The product meets your needs
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Your device and software are compatible with the file formats provided
We encourage customers to review all product descriptions carefully before completing a purchase.
4. Chargebacks and Payment Disputes
Unauthorised chargebacks or payment disputes may result in:
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Immediate revocation of access to purchased products
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Suspension of future purchases
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Permanent restriction from our services
We reserve the right to dispute chargebacks where the product has been delivered in accordance with this policy.
5. Contact
If you believe there has been an error with your order or you have received an incorrect or faulty file, please contact us promptly so we can assist:
Pixel Bites
📧 Email: hello@pixel-bites.com